At Botiq Bazaar, you can directly sell your handmade goods, vintage items, and craft supplies to buyers worldwide. Our aim is to ensure a positive experience for both you and your buyers on our platform. To learn more about your seller rights and responsibilities, please continue reading.
Selling Basics
By taking into account these fundamental requirements, you will be well-prepared to achieve success on Botiq Bazaar.
What can be sold on Botiq Bazaar
Botiq Bazaar is a unique online marketplace that offers buyers a chance to purchase one-of-a-kind items that may not be found anywhere else. To ensure that all items listed for sale on Botiq Bazaar meet a certain standard, they must be either handmade, vintage, or a craft supply. Handmade items are those that are created and designed by the seller themselves, and the seller must adhere to certain policies outlined in the Handmade Policy section. Specifically, sellers who create handmade items must ensure that they accurately disclose any production partners, describe all individuals involved in making an item, and use only their own photographs or video content. This helps ensure transparency and honesty in the marketplace, which ultimately benefits both buyers and sellers.
If you sell personalized or made-to-order items in the Handmade category on Botiq Bazaar, there are certain requirements you must follow. Firstly, all listings for such items must be available for purchase at a fixed price. Additionally, if you choose to use photographs of previous work that have customization options, such as different color choices, included in the listing, you must be transparent about this in your item description. This means you must make it clear that the photos provided are simply examples of what the finished product might look like, and that the final product may differ slightly based on the customer’s specific choices. By adhering to these policies, sellers can provide accurate and clear information to buyers, which ultimately helps build trust and confidence in the marketplace.
To be considered vintage items on Botiq Bazaar, they must be at least two decades old. Further information on vintage items can be found by clicking here. Craft supplies, on the other hand, are tools, materials, or ingredients used primarily in the creation of an item or for a special occasion. They can be handmade, commercial, or vintage, and party supplies can also fall under this category. More information on what may be sold as a craft supply can be found by clicking here. Botiq Bazaar encourages sellers to be transparent about the origin and production of their craft supplies. This includes disclosing whether the materials used have social or environmental attributes, such as being organic or recycled. Additionally, sellers can indicate the location of manufacture. To learn more about this, click here.
What can’t be Sold on Botiq Bazaar
Items, services, or any other listings that violate Botiq Bazaar’s intellectual property policies or fall under the category of prohibited items are strictly not allowed to be sold on the marketplace, even if they meet other criteria. All listings must have a physical or digital item available for sale, including reserved listings and digitally delivered items. It is not permissible to create listings solely for the purpose of sharing referral codes, posting want ads, or any similar activities that do not involve the sale of a product. In the handmade category on Botiq Bazaar, reselling is prohibited. This means that you cannot list an item as handmade if you were not involved in its design or creation. Please note that if any listings appear to violate Botiq Bazaar’s policies, members or third parties may flag them for Botiq Bazaar’s review, and Botiq Bazaar has the authority to remove any such listings. The fees charged for listing items on Botiq Bazaar are non-refundable, and any outstanding fees must still be paid even if your account is suspended or terminated for policy violations. If you are raising funds for a charity, you must obtain the charity’s consent first. Further information about donating a portion of your sales to a charity can be found in this Help article.
Managing your Botiq Bazaar Shop
When you sell on Botiq Bazaar, your shop represents you and your business to the Botiq Bazaar community. As such, it is important that you, your items, and your shop are accurately and honestly represented. By selling on Botiq Bazaar, you agree to provide honest and accurate information to Botiq Bazaar and in your About section, honour your Shop Policies, and ensure that any text, photos, or videos used to represent yourself, your shop, or your listings comply with Botiq Bazaar’s policies, including its Anti-Discrimination Policy.
You also agree to accurately represent your items in your listings and listing photos, respect the intellectual property of others, and report any violations of your own intellectual property rights to Botiq Bazaar. Additionally, you agree not to engage in fee avoidance, create duplicate shops, or take any other actions (such as manipulating clicks, baskets, or sales) for the purpose of shilling, manipulating search, or circumventing Botiq Bazaar’s policies.
Finally, you agree not to coordinate pricing with other sellers on the platform. By adhering to these guidelines, you help ensure that you and your shop have a positive reputation within the Botiq Bazaar community.
Seller Standards
To list a product for sale on Botiq Bazaar, you agree to comply with all applicable laws and regulations related to the product you list, including the provision of any required labels and warnings. It is your responsibility to ensure accuracy, labelling, and content of your listings. Botiq Bazaar assumes no responsibility in this regard. As a seller, you must provide excellent customer service and maintain trust with your buyers. This is known as the Seller Service Level Standards, and if your shop fails to meet these standards, Botiq Bazaar may contact you. By selling on Botiq Bazaar, you agree to fulfill the dispatch and processing times promptly, respond to messages in a timely manner, honor the commitments made in your shop policies, and resolve disagreements or order issues directly with the buyer. If you are unable to complete an order, you must inform the buyer and cancel the order. Legal requirements for dispatch times vary by country, and you can read more about this in Botiq Bazaar’s Delivery Policy. You can seek Botiq Bazaar’s help through the case system if you cannot reach a resolution with the buyer.
Selling Fees
Using certain services on Botiq Bazaar may result in charges for sellers. This includes fees associated with listing, selling, advertising, and some other features and products offered by Botiq Bazaar. To learn more about the fees, you can refer to the Fees and Payments Policy provided by Botiq Bazaar.
Being a Member of the Botiq Bazaar Community
The Botiq Bazaar community upholds the value of respect towards all its members. Sellers, in particular, have an added obligation to protect the privacy of personal information and maintain prompt communication with buyers to ensure a positive customer experience.
Creating and Uploading Content
In Botiq Bazaar, you have the ability to create and share various types of content such as listings, messages, photos, videos, and text. However, it is important that you adhere to certain guidelines to maintain a safe and respectful community. By agreeing to these guidelines, you understand that you cannot upload any content that is considered hateful, derogatory, or discriminatory in accordance with Botiq Bazaar’s Anti-Discrimination and Hate Speech Policy. Additionally, you cannot upload content that contains threats, harassment, or violates Botiq Bazaar’s rules regarding interference. You must also respect the intellectual property rights of others and ensure that your content is not false, deceptive, misleading, or contains spam or unsolicited advertising. Furthermore, you must not share private information, encourage transactions outside of Botiq Bazaar’s checkout process, make prohibited medical drug claims, or violate any of the rules described in the Prohibited Items Policy. It is important to note that some content on Botiq Bazaar may be subject to additional requirements. To learn more about how Botiq Bazaar search works, how to improve your search ranking, and how to optimize your listings and shop, you can refer to the Ultimate Guide to Botiq Bazaar Search.
Privacy and Protecting Personal Information
As a seller on Botiq Bazaar, you must protect the personal information of the members you interact with and comply with all applicable legal requirements. This includes data protection and privacy laws that dictate how you can use user information on Botiq Bazaar. You may need to post and comply with your own privacy policy, which must be accessible to users on Botiq Bazaar. Your policy should be consistent with Botiq Bazaar’s Terms of Use and Privacy Policy.
When you use Botiq Bazaar’s services to sell products or utilize Botiq Bazaar’s API, you may receive personal information from users, such as their name, email address, and delivery address. As a result, under EU law, you become an independent controller of the data related to other users that you obtain through the services. You are responsible for processing this personal information and complying with any applicable data protection and privacy laws.
If you disclose personal information without the buyer’s consent, you are liable for that unauthorized disclosure, including unintentional data breaches. You may use this information only for Botiq Bazaar-related communications or transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. You may not add any Botiq Bazaar member to your email or physical mailing list, use the buyer’s identity for marketing, or obtain or retain any payment information without their consent.
You must understand the required standard of consent in each instance. If Botiq Bazaar and you are found to be joint data controllers of personal information, and if Botiq Bazaar is sued, fined, or otherwise incurs expenses due to something you did as a joint data controller of buyer personal information, you must indemnify, defend, and hold Botiq Bazaar harmless against any claims, costs, losses, damages, liabilities, judgments, and expenses (including reasonable lawyer fees) related to your processing of buyer personal information.
Communication Standards
Messages
The statement explains that as a member of the Botiq Bazaar community, you are expected to abide by certain rules when communicating with others through Botiq Bazaar’s “Messages” feature. While Messages are a great way for buyers to ask sellers questions about items or orders, they should not be used for activities such as sending unsolicited advertising or promotions, requesting donations or spam, harassing or abusing another member, interfering with a transaction or the business of another member, or exchanging personal contact, financial, or other information to evade the checkout process on Botiq Bazaar. Additionally, it is important to respect other members’ explicit requests not to be contacted. These guidelines help maintain a safe and respectful community for all members of Botiq Bazaar.
Interference
Interference on Botiq Bazaar refers to the intentional actions of one member to harm another member’s business. Any form of interference is strictly prohibited on the platform. Examples of interference include sending messages to other members to warn them against a particular shop or item, publicly posting to demonstrate or discuss a dispute with another member, purchasing from a seller solely to leave a negative review, maliciously clicking on a competitor’s ads to deplete their advertising budget (known as “click fraud”), and using an independent buyer account to upvote negative reviews of a shop in order to increase their visibility.
Harassment and Discrimination
Using Botiq Bazaar’s Messages to harass other members or promote hate is not allowed and is a violation of the platform’s Anti-Discrimination Policy. If you receive a message that goes against this policy, it is important to report it to Botiq Bazaar immediately.
Forums and Teams
A possible rephrased version: Botiq Bazaar offers public spaces called Forums and Teams to allow sellers to connect with each other. However, it is important to follow certain communication standards while using these spaces. For more information on these standards, please refer to the Botiq Bazaar Community Policy.
iii. Communicating Cancellations
As a seller on Botiq Bazaar, if you are unable to complete a transaction, you are required to notify the buyer through Messages and cancel the transaction. If the buyer has already made a payment, you must issue a full refund. It is recommended that you keep proof of refunds in case of disputes. All cancellations must adhere to the Cancellation Policy.
Buyers in the European Union (EU) and the UK have a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. However, this right may not apply to certain items, such as custom items or perishable goods. The specifics of this right vary by EU member state or in the UK, and the rights with respect to digital items also differ by country. For more information, refer to the Help article on the EU and UK Right of Withdrawal.
It’s important to note that in addition to Botiq Bazaar’s policy, each country has its own laws regarding delivery, cancellations, returns, and exchanges. So, make sure you are familiar with the laws of your own country as well as the buyers’ countries.
Sellers still have the option to cancel an order and work towards a resolution with the buyer in accordance with the policies applied to their shops, such as the digital items policy.
Feedback, Cases and Your Success
Reviews
Reviews are an excellent way to establish a reputation on Botiq Bazaar. Within 100 days of the item’s estimated delivery date, buyers can leave a review, including a rating of one to five stars and a photo or video of their purchase. If there is no estimated delivery date, the review window opens after the order’s processing and delivery times have passed. Buyers can modify their review, including the photo or video, as many times as they like during that 100-day period.
If you receive an unfavorable review, you can contact the buyer or leave a response. However, reviews and your response to them must adhere to the rules for creating and uploading content in Section 2a. They may not contain graphic, mature, or obscene language or imagery, or any content that is subject to the mature content policy. Reviews should not be about things outside the seller’s control, such as a delivery company, Botiq Bazaar, or a third party. Shilling or falsely inflating a shop’s review score is not allowed, and the integrity of the Reviews system must not be compromised.
Botiq Bazaar’s Case System
The Case system is the way a buyer informs Botiq Bazaar of any issues or disputes with an order that they cannot resolve with a seller, to seek assistance from Botiq Bazaar in reaching a resolution. Before opening a case, buyers must try to settle any problems directly with sellers by using the Help with Order link. Therefore, it is crucial for sellers to have their shop policies updated and respond to messages from buyers regularly. Once a buyer contacts you with an issue, you have 48 hours to resolve it. If the issue remains unresolved, the buyer may open a case, and Botiq Bazaar will step in to assist in the resolution. This may involve closing the case and issuing a refund or reviewing the case further to find a solution as quickly as possible. However, Botiq Bazaar has the right to intervene and resolve an order issue before the 48-hour window in certain circumstances, including seller inactivity, harassment, refusal of service, manipulation, and compromise to the integrity of the case system. As part of Botiq Bazaar’s Purchase Protection Programme, buyers may open cases for items that never arrived, arrived damaged, or do not match the listing description. In certain cases, Botiq Bazaar may ask for the seller’s assistance in resolving the case. When you use Botiq Bazaar’s case system, you acknowledge that your personal information may be used to settle disputes with other members. For more information on Botiq Bazaar’s privacy policy, click here. If the case is not covered under Botiq Bazaar’s Purchase Protection Programme for Sellers, and unless required by law, the seller is obliged to refund the order, including original and return postage. Botiq Bazaar has the right to issue a refund to the buyer and collect funds from your account, including payment account reserve, if the payment was made through Botiq Bazaar Payments.
Your Seller Account and Botiq Bazaar’s Terms
To maintain the safety and quality of our Services, Botiq Bazaar may take various actions that affect your shop, listings, or payment account. If your shop exhibits unusual order activity or any other actions that could result in buyer disputes, chargebacks, fraud, counterfeiting, or similar claims, Botiq Bazaar may limit the visibility of your shop, listings, or ads, or place restrictions or reserves on your payments account in accordance with our Terms of Use, including this Policy and our Botiq Bazaar Payments Policy. If possible, Botiq Bazaar will communicate relevant information to you regarding these actions.
If a shop experiences a sudden spike in orders, it may result in an increase or decrease in search ranking. Positive reviews and high fulfillment rates often lead to higher visibility and search rank, while a rapid increase in orders may decrease visibility. Additional information on how Botiq Bazaar search works, what factors impact search ranking, and tips for optimizing listings can be found in our guide on Botiq Bazaar search.
To ensure the safety and quality of our Services, Botiq Bazaar may also limit the visibility of listings or ads that include prohibited terms or violate third-party policies. These listings or ads may have restricted visibility, but they can still be found through search. Botiq Bazaar may also make changes to onboarding or authentication processes for sellers as needed for account activation or continued usage.
If Botiq Bazaar suspects that you or your content violates our Terms or this Seller Policy, we may deactivate your content or suspend or terminate your account and access to our Services. In most cases, Botiq Bazaar will notify you of these actions, unless we have legal or regulatory reasons preventing us from doing so.
