Botiq Bazaar provides multiple services to facilitate sellers in delivering their unique products to customers swiftly and reliably. The Delivery Policy outlines the responsibilities of sellers concerning shipping and the use of Botiq Bazaar’s postage labels services, along with their corresponding rights and obligations. This policy is an integral part of Botiq Bazaar’s Terms of Use, which sellers agree to when setting up their Botiq Bazaar shop.
Delivering Your Items
Sellers are responsible for properly packaging and delivering their sold items to customers. If you utilize a delivery or fulfillment service, it’s important to note that you remain ultimately accountable for ensuring that buyers receive their orders. As an Botiq Bazaar seller, you agree to several terms, including providing an accurate “dispatches from” address, specifying postage costs and processing times in your listings, and dispatching items promptly after they are sold. This means dispatching each item within 30 days of purchase, unless otherwise specified in your processing time or agreed upon with the buyer via Messages. Additionally, you must comply with all applicable local and international delivery and customs regulations. When dispatching an item, you should send it to the address provided on the Botiq Bazaar receipt and mark it as dispatched either manually or via a postage label purchased on Botiq Bazaar. You must also charge an appropriate amount for postage and provide tracking information or delivery confirmation, giving Botiq Bazaar permission to collect and share such data with the buyer. In case an order fails to arrive, you need to be prepared to provide valid proof of dispatch, indicating that the item was indeed dispatched and sent to the buyer’s provided address. Failure to comply with these terms may result in a case being filed against your shop, but Botiq Bazaar does offer support through the Botiq Bazaar Purchase Protection program for sellers who meet its requirements.
Postage Labels on Botiq Bazaar
This passage discusses the terms and conditions for sellers on Botiq Bazaar who use the Postage Labels service to send out their sold items. Specifically, sellers in the United States, Canada, UK, Australia, and India who accept Botiq Bazaar Payments or PayPal as payment method are able to purchase Postage Labels on Botiq Bazaar.
By purchasing and using Postage Labels on Botiq Bazaar, sellers agree to certain conditions. First, they agree to use the postage labels only for corresponding Botiq Bazaar orders and not to transfer or sell them to a third party. Sellers are also fully responsible for the contents of any parcels they dispatch using Postage Labels on Botiq Bazaar. In addition to complying with Botiq Bazaar’s policies, they must also comply with the terms and conditions of the carrier they use to dispatch their items.
It is important to note that delivery services are provided by the third-party delivery partner and/or carrier, not Botiq Bazaar. Sellers are responsible for reviewing, accepting, and abiding by the applicable delivery partner’s and carrier’s terms and conditions, including their privacy policy, in connection with their use of their services. Botiq Bazaar is not liable or responsible for any issues that may arise during the shipping process and sellers must contact the carrier directly if they encounter any issues.
Additionally, Botiq Bazaar reserves the right to remove a seller’s access to and ability to purchase Postage Labels on Botiq Bazaar at any time and for any reason. Finally, sellers acknowledge and consent to Botiq Bazaar sharing their information with the chosen delivery partner and delivery company in order to complete the transaction, subject to Botiq Bazaar’s Privacy Policy.
USPS Labels
Botiq Bazaar offers US-based sellers the option to purchase USPS postage labels to fulfill their orders. When using this service, sellers are required to adhere to USPS rules and the USPS Privacy Statement.
If a seller needs to request a refund for unused USPS postage, they may do so within 10 days of creating the label. Botiq Bazaar will notify the seller of the USPS decision regarding the refund request. To learn more about canceling and requesting a refund for a USPS postage label, please refer to the relevant Botiq Bazaar Help article.
FedEx Labels
Botiq Bazaar allows US sellers to buy FedEx postage labels (including FedEx SmartPost) to send their orders. By using these labels, sellers agree to follow the FedEx Service Guide. Sellers may request a refund for unused FedEx postage labels within 10 days of purchasing them, and Botiq Bazaar will notify them of the refund request’s status. For more information on how to cancel and request a refund for a FedEx postage label, sellers can refer to Botiq Bazaar’s Help articles. If using FedEx SmartPost, the seller must file claims for liability coverage for SmartPost postage labels on Botiq Bazaar to be eligible. Additional terms for SmartPost apply, and FedEx will not be liable for SmartPost claims filed directly with them. To file a claim for a FedEx SmartPost postage label, sellers can refer to Botiq Bazaar’s Help article. For all other liability coverage claims, the seller must file them on fedex.com/claims.
Canada Post Labels – Solutions for Small Business
To purchase Canada Post postage labels on Botiq Bazaar, sellers need to have a valid Solutions for Small Business account. While most Botiq Bazaar sellers qualify for this account, Canada Post determines eligibility, and it is not guaranteed. If you use Canada Post postage labels, you must comply with their rules. Sellers can request a refund for Canada Post postage labels within 15 days of creating a label, provided that the label has not been used to dispatch a package. Canada Post will review refund requests, and Botiq Bazaar will notify sellers of the approval or denial. For more information on cancelling and requesting a refund for a Canada Post postage label, please refer to this Help article.
Global Postal Delivery
On Botiq Bazaar, US sellers have the option to purchase Global Postal Delivery postage for fulfilling their international orders. This type of postage is fulfilled by Asendia through their national postal partners. When using Global Postal Delivery postage, sellers are required to comply with the Asendia Terms & Conditions that are specific to the destination of their package. To learn more about Global Postal Delivery, you can refer to this Help Article.
If the orders meet the qualifying criteria, sellers can request a refund for Global Postal Delivery postage within 10 days of creating the label, provided that the label has not been used for dispatching the package. Refund requests are reviewed by the carrier, and Botiq Bazaar notifies sellers once their request is approved or denied. For additional information on canceling and requesting a refund for a Global Postal Delivery postage label, please refer to this Help Article.
Sellers who meet the requirements can request a refund for postage labels purchased through a Delivery Partner on Botiq Bazaar within 14 days of creating the label, provided the label has not been used for dispatching a package. The relevant Delivery Partner will examine the refund request, and Botiq Bazaar will inform the seller of its approval or denial. For detailed instructions on how to cancel and request a refund for a postage label through a Delivery Partner.
Return Postage Labels
Botiq Bazaar offers U.S. sellers the option to purchase USPS return postage labels for packages that are dispatched using USPS and require a return label. These labels can only be purchased for packages that were bought by registered Botiq Bazaar users and are being returned within the 50 states of the U.S. (APO/DPO/FPO military addresses or U.S. territories are not eligible). Sellers who accept returns can request a USPS return postage label on Botiq Bazaar. To learn more about how to purchase a USPS postage return label.
Delivery Insurance
When you buy and utilize Postage Labels on Botiq Bazaar, you have the option to buy parcel insurance (if available) to safeguard your packages. For USPS and FedEx postage labels, insurance is offered through Shipsurance, while Canada Post provides insurance for postage labels purchased from them. In case of postage labels purchased from Royal Mail, parcel compensation is available.
Shipsurance Insurance
You have the option to buy parcel insurance from Shipsurance Insurance Services, Inc. for packages dispatched using USPS, FedEx, or Global Postal postage labels. By purchasing insurance from Shipsurance, you are consenting to abide by the Shipsurance Coverage Rules.
Canada Post Insurance
It is possible to buy parcel insurance from Canada Post for packages sent using Canada Post postage labels. Canada Post handles all insurance claims for packages dispatched using their labels.
Royal Mail Compensation
Royal Mail provides varying levels of inclusive compensation for all their delivery services. When choosing a Royal Mail service, it is important to ensure that the compensation level matches the value of the item being sent. Compensation claims for packages dispatched using Royal Mail labels are exclusively processed by Royal Mail.
Australia Post Insurance
When you dispatch packages using Australia Post postage labels, you have the option to purchase parcel insurance from Australia Post to protect your package. Insurance claims for packages sent using Australia Post labels are solely handled by Australia Post.
Fees
The price of a postage label is based on various factors including the origin and destination, weight, mail class, package type, and size. Additional fees may apply if you choose to add features such as signature confirmation, insurance, or Royal Mail parcel compensation. These fees will be clearly displayed at the time of purchase and will be separately listed on your payment account, showing the name of the service provider and the postage label number. All fees are charged in US Dollars (USD), unless otherwise specified.
For Canada Post postage labels, the cost of each label, taxes, and parcel insurance will be itemized on your payment account. The fees will be displayed in both Canadian Dollars (CAD) and US Dollars (USD) in the total cost summary. The final label charges will be shown in CAD on your payment account.
If you purchase Royal Mail postage labels, the cost of each label, taxes, and parcel compensation will be itemized separately on your payment account. The fees will be displayed in British Pounds (GBP) and the final label charges will be shown in GBP on your payment account.
For Australia Post postage labels, the cost of each label, taxes, and parcel insurance will be itemized separately on your payment account. The fees will be displayed in Australian Dollars (AUD) and the final label charges will be shown in AUD on your payment account.
